Terms of Service
Welcome to First Step Connections. By using this website or working with us, you agree to the following Terms of Service. Please read them carefully.
Effective Date: April 13, 2026
1. Use of This Website
By accessing this website, you agree to use it only for lawful purposes. You may not use this site in any way that could harm, disable, overburden, or interfere with the site or its security.
You also agree not to copy, reproduce, republish, or distribute content from this website without written permission.
2. Services Provided
First Step Connections provides digital marketing and SEO-related services, which may include:
Service details, deliverables, timelines, and pricing will be outlined separately in a proposal, invoice, or client agreement when applicable.
3. No Guarantee of Results
We work hard to provide high-quality SEO and digital marketing services. However, we do not guarantee specific rankings, traffic, leads, sales, or business outcomes.
Search engines, online platforms, competitors, and algorithms change constantly. Because of that, results can vary. Any examples, case studies, or past successes shared on this website are for informational purposes only and do not guarantee similar results.
4. Client Responsibilities
If you become a client, you agree to provide accurate information and timely access to any materials, accounts, approvals, or logins needed for us to perform the agreed services.
Delays in communication, approvals, content, or access may affect project timelines and outcomes.
5. Payments and Fees
All pricing and payment terms will be provided before work begins. Payment may be required in full, in part, or on a recurring basis depending on the service.
Late or missed payments may result in delayed work, paused services, or termination of services.
6. Intellectual Property
All content on this website, including text, graphics, branding, logos, design elements, and original materials, belongs to First Step Connections unless otherwise stated.
Client deliverables created by First Step Connections may be subject to separate ownership terms outlined in a proposal or agreement. Unless otherwise agreed in writing, all unpaid work remains the property of First Step Connections.
7. Third-Party Platforms and Tools
Our services may involve the use of third-party platforms and tools, including but not limited to Google, Google Analytics, Google Business Profile, Meta platforms, WordPress plugins, hosting providers, and other software services.
We are not responsible for outages, policy changes, account suspensions, algorithm updates, technical failures, or other issues caused by third-party providers.
8. Website Content Disclaimer
The information on this website is provided for general informational purposes only. While we aim to keep information accurate and up to date, we make no warranties or guarantees regarding accuracy, completeness, or reliability.
Your use of this website and any information provided is at your own risk.
9. Limitation of Liability
To the fullest extent permitted by law, First Step Connections will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or our services.
This includes, but is not limited to, loss of business, revenue, data, profits, or reputation.
10. Termination
We reserve the right to refuse, suspend, or terminate access to our website or services at our discretion if we believe these terms have been violated or if conduct is harmful to our business or others.
11. Governing Law
These Terms of Service are governed by the laws of the State of Texas, without regard to its conflict of law rules.
12. Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page with a revised effective date.
Your continued use of the website or services after changes are posted means you accept those changes.
13. Refund Policy
Due to the nature of digital marketing and SEO services, refunds are not guaranteed once work has started. Time spent on research, strategy, setup, optimization, content, reporting, or other service-related work is non-refundable.
If a client chooses to cancel an ongoing service, any work completed up to that point remains billable. Any refund, partial refund, or service credit will be considered only at the sole discretion of First Step Connections unless otherwise stated in a separate written agreement.
14. No Guarantee of Rankings
First Step Connections does not guarantee first-page rankings, top positions, increased traffic, or specific lead or sales results. Search engine optimization depends on many factors outside our control, including algorithm changes, competition, website history, platform policies, and market conditions.
We provide strategy, optimization, and professional support based on best practices, but final results cannot be promised.
15. Contact Information
If you have questions about these Terms of Service, please contact:
First Step Connections
Wanda Conley
wanda@firststepconnections.com
281-400-2202
https://firststepconnections.com
